WhatsApp · Direct line
+54 9 11 5379-7613
Complaints about the quality of our services and appeals against their results. Inspection and Certification Department (DIC) of Williams Entregas S.A.
Channels
How to submit a complaint or appeal
Procedure
What happens next
If the submission relates to the department's activities, the DIC undertakes to:
- 01
Acknowledgement of receipt
We confirm that we have received your submission and, if you request it, we explain the stages of the handling process, protecting your identity.
- 02
Registration number
We give you the internal registration number of your complaint or appeal.
- 03
Case review
We gather and verify the necessary information. The review involves members of the department or of Williams Entregas S.A. who did not take part in the process being appealed.
- 04
Outcome
We decide the outcome and inform the parties within no more than 20 days.
- 05
Confidentiality and impartiality
We handle all information in strict confidence and resolve the case with complete impartiality.
You can contact the DIC at any point in the process to check the status of your complaint or appeal.
Quality